CASE STUDY: 2 Read the following case study and answer all the questions given below the case study. As Ahmed's father looked back after some time he wondered about how the business had kept on changing in any event, when he was unaware that changes were happening. He valued that factors both outside the business and from inside had driven the need to make continuous improvement to all parts of the business. Simply the reality he currently consistently thought of this cake baking' as 'the business' was a critical change in his own outlook that had been significant with grappling with surviving in a more competitive and demanding environment. Ahmed's father was able to look at the many techniques his sons had introduced in cake baking and storage to see evidence of continuous improvement in how the business operated. Likewise, customer service, sales and marketing, finance and administration all demonstrated similar examples. In a future of perceived continuous change Ahmed understood that more formal processes would be needed to ensure continuous improvement in every aspect of the business if it were to not only improve but quite literally survive. Of significance here was understanding that at present he had no way of knowing if the changes they were introducing into the business were giving them a competitive advantage, retaining the status, or actually falling behind their main competition. No standards or benchmarks existed, other than what he gleaned from informal talks with others in the industry. With so much at risk they had to do better. Hence, he would like to improve hygiene cooking conditions with Muscat Bakery in Oman. Also, the decision has been made by Ahmed and his father to arrange a management consultant who specialises in the area of continuous improvement to discuss the options and processes for introducing a formal continuous improvement program into the business. CASE STUDY: 2 Read the following case study and answer all the questions given below the case study DeAlpha has been in the manufacturing sector since 2015. De Alpha has two subsidiaries selling the same products. The company won the best employer award for the past three consecutive years. Top management has introduced a good package of rewards and recognitions to staff who have good and outstanding in their performance. This has made employees motivated and feel valued. The practice leads to contribute to organizational success. Management team of DeAlpha always remind their employees to implement quality principles in all routine tasks, which then it can become a habit of producing quality jobs. This is true. From a discussion with Head of DeAlpha subsidiaryB, Mr. B. Mr. A got the idea that success in quality implementation in DeAlpha subsidiary B is because it has full support from all levels of employees. "Therefore, not to take others to compare, we can directly check how De Alpha subsidiary B is doing. So far, not to worry, we are in the same quality of performance in terms of all aspects of the products including product design, features, technical quality and durability. However, we need to look at details of work processes such as order entry, billing, response, confirmation on order feedback duration, approval and employee training. I think I will appoint cross-functional teams of those most affected by the changes. For this, we have to study BBBDeTop work processes. We are having the same process with them. Last but not least, one more aspect that we cannot ignore is our social responsibility role. We are going to educate our society again on green product that we are going to introduce for another 3 months. No, do plan process to be benchmark. Let's quality is everybody efforts and we will benefit from the outcomes" said Mr. A. QUESTION NO:3 Evaluate whether DeAlpha can succeed in its aim to transform the company for the longterm success. Analyse the suitable iso standards (at least 2 standards) applicable for DeAlpha with a justification for each. Brief to employees on the benefits of ISO. (Evaluate= 2 Marks, Analyse = 2 Marks, Justification = 2 Marks, Benefits of ISO = 4 Marks) QUESTION NO:4 Analyze benchmarking comparison level that DeAlpha is used. Evaluate type of benchmarking DeAlpha implements. In this context, how can benchmarking benefit DeAlpha? In order to solve the issue in DeAlpha, advise Mr. Lokman on how to proceed through the right phases of benchmarking. (Analyze - 2 Marks, Evaluate -2 Marks, Advice 6 Marks) CASE STUDY: 2 Read the following case study and answer all the questions given below the case study. As Ahmed's father looked back after some time he wondered about how the business had kept on changing in any event, when he was unaware that changes were happening. He valued that factors both outside the business and from inside had driven the need to make continuous improvement to all parts of the business. Simply the reality he currently consistently thought of this cake baking' as 'the business' was a critical change in his own outlook that had been significant with grappling with surviving in a more competitive and demanding environment. Ahmed's father was able to look at the many techniques his sons had introduced in cake baking and storage to see evidence of continuous improvement in how the business operated. Likewise, customer service, sales and marketing, finance and administration all demonstrated similar examples. In a future of perceived continuous change Ahmed understood that more formal processes would be needed to ensure continuous improvement in every aspect of the business if it were to not only improve but quite literally survive. Of significance here was understanding that at present he had no way of knowing if the changes they were introducing into the business were giving them a competitive advantage, retaining the status, or actually falling behind their main competition. No standards or benchmarks existed, other than what he gleaned from informal talks with others in the industry. With so much at risk they had to do better. Hence, he would like to improve hygiene cooking conditions with Muscat Bakery in Oman. Also, the decision has been made by Ahmed and his father to arrange a management consultant who specialises in the area of continuous improvement to discuss the options and processes for introducing a formal continuous improvement program into the business. CASE STUDY: 2 Read the following case study and answer all the questions given below the case study DeAlpha has been in the manufacturing sector since 2015. De Alpha has two subsidiaries selling the same products. The company won the best employer award for the past three consecutive years. Top management has introduced a good package of rewards and recognitions to staff who have good and outstanding in their performance. This has made employees motivated and feel valued. The practice leads to contribute to organizational success. Management team of DeAlpha always remind their employees to implement quality principles in all routine tasks, which then it can become a habit of producing quality jobs. This is true. From a discussion with Head of DeAlpha subsidiaryB, Mr. B. Mr. A got the idea that success in quality implementation in DeAlpha subsidiary B is because it has full support from all levels of employees. "Therefore, not to take others to compare, we can directly check how De Alpha subsidiary B is doing. So far, not to worry, we are in the same quality of performance in terms of all aspects of the products including product design, features, technical quality and durability. However, we need to look at details of work processes such as order entry, billing, response, confirmation on order feedback duration, approval and employee training. I think I will appoint cross-functional teams of those most affected by the changes. For this, we have to study BBBDeTop work processes. We are having the same process with them. Last but not least, one more aspect that we cannot ignore is our social responsibility role. We are going to educate our society again on green product that we are going to introduce for another 3 months. No, do plan process to be benchmark. Let's quality is everybody efforts and we will benefit from the outcomes" said Mr. A. QUESTION NO:3 Evaluate whether DeAlpha can succeed in its aim to transform the company for the longterm success. Analyse the suitable iso standards (at least 2 standards) applicable for DeAlpha with a justification for each. Brief to employees on the benefits of ISO. (Evaluate= 2 Marks, Analyse = 2 Marks, Justification = 2 Marks, Benefits of ISO = 4 Marks) QUESTION NO:4 Analyze benchmarking comparison level that DeAlpha is used. Evaluate type of benchmarking DeAlpha implements. In this context, how can benchmarking benefit DeAlpha? In order to solve the issue in DeAlpha, advise Mr. Lokman on how to proceed through the right phases of benchmarking. (Analyze - 2 Marks, Evaluate -2 Marks, Advice 6 Marks)