Introduction to Human Resource Development

Quiz #1 Review Sheet

Chapter 1

• What is employee engagement? How does it benefit an organization to have engaged employees?
• What are cost centers, revenue centers, and productivity centers?
• Be able to define productivity, turnover, and absenteeism.
• What is meant by the term sustainable competitive advantage? How do companies get and maintain the competitive advantage?
• Be able to name and define the major Human Resource Management skill sets (technical skills, interpersonal skills, etc.)
• What is the difference between a line manager and a staff manager Be able to describe the major types of HR responsibilities of line managers.
• Know the different HR disciplines/specialty areas.
• What are some of the most important trends and issues in HRM?
• What is the practitioners model for Human Resource Management?

Chapter 2

• What are the nine influences considered to be part of an organizations EXTERNAL environment?
• What are the three major factors/influences considered to be part of an organizations INTERNAL environment?
• Be able to define strategy, vision, and mission statement.
• Be able to define and recognize examples of the different categories of types of strategies (cost leadership, differentiation, and focus/niche).
• What is the five forces competitive analysis?
• What is a SWOT analysis?
• Be able to define organizational structure and organizational culture.
• Be able to define organizational complexity, formalization, and centralization.
• Understand the concept of the balanced scorecard.

Chapter 3

• Be able to define/describe discrimination in the workplace.
• What is the OUCH test?
• What is the 4/5 rule?
• Be able to identify and outline the major equal employment opportunity laws and know which groups of people are protected by those laws.
• Be able to define disparate impact and disparate treatment. What is the difference between them?
• What is Affirmative Action?
• What is a bona fide occupational qualification (BFOQ)?
• What is a business necessity?
• What is meant by job-relatedness?
• What is a reasonable accommodation?
• What is an undue hardship?
• What is the EEOC and what does it do?
• Be able to define diversity and discuss some of the challenges to managing a diverse workforce.
• Be able to define sexual harassment and identify the two main types of sexual harassment (quid pro quo and hostile work environment).