Question: Introduction-Each Reflection should cover the chapters listed below. You should answer questions 1-4 for all (4) reflections.Use additional references and make sure you use citations

Introduction-Each Reflection should cover the chapters listed below. You should answer questions 1-4 for all (4) reflections.Use additional references and make sure you use citations if you quote directly from the book.

Book: Langabeer II, James & Helton, Jeffrey. "Health Care Operations Management: A Systems Perspective" (2021). 3rd Ed. Jones Bartlett Press. ISBN: 978-1-284-19414-2.

1. Executive summary on key learnings from the book compared to "real" life findings in one's job, or the news.

2. What things stood out to you as important or interesting?

3. What in the readings surprised you or had you confused?

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