Introductions - This is an individual assignment, and everyone needs to submit your report by 21 Nov 2023. - Case Study 4: Task: Use the quality tool (cause-effect diagram, PDCA, benchmarking, or other tools.) to improve the service quality of a restaurant you have selected and propose effective countermeasures for quality improvement. Your Task Task: Suppose you are a manager of a restaurant, and you are planning to improve the service quality of the restaurant. Please choose one or more quality management tools for quality improvement of the restaurant you have selected and propose effective countermeasures for quality improvement. Please write a report. General Rubrics and Marking - No special requirement on the number of the words in the answer for each case study, and it also does not mean that the more you write the higher score you will get. - A concise, logical, systematic, and well-organized answer is preferable. Rubrics and Marking for Case Study 4: The assessment and marks will be given based on the ability of using the quality management tools for improving the service quality. The students should know how to use the quality management tools and also know how to use the quality management tools for obtaining effective countermeasures for quality improvement. (100\%)