Question: Investigating Total Quality Management ( TQM ) Practices ( 2 0 marks ) Conduct a critical analysis of the implementation of Total Quality Management (

Investigating Total Quality Management

(

TQM

)

Practices

(20

marks

)

Conduct a critical analysis of the implementation of Total Quality Management

(

TQM

)

in a selected service

-

based organisation. Examine how continuous improvement, Six Sigma, and employee empowerment are integrated. Evaluate the challenges of sustaining TQM and the impact on service delivery.

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