________ involves choosing a minimally acceptable solution rather than searching exhaustively for the alternative that produces the best results.

A.Heuristics

B.Satisficing

C.Brute force technique

D.Dialectics

Referent power is________.

A.based on amanager's rank in an organization

B.based on specialized knowledge not readily available to many people

C.a type of personal power gained when people are attractedto, or identifywith, that person

D.a type of position power granted to a person by the organization

As a form of tacticalcontrol, ________ focuses on how well strategies are being implemented.

A.human resource control

B.budgetary control

C.financial control

D.supervisory structure control

Paternalism is often found in Central and South American countries where there is a strong emphasis on collective values as opposed to individual values.

True

False

According to ThomasFriedman, author of the popularbook, The World Is Flat, we are in the first stage of globalization that involves companies moving into international markets.

True

False

All groups areteams, but not all teams are groups.

True

False

Samantha is the manager of a large retail chain and wields much influence over power companies that produce electricity for her stores. She has urged these companies to use alternative fuels with lower greenhouse gas emissions. In the context of corporate socialresponsibility, the approach taken by Samantha is known as the________ approach.

A.inside-out

B.outside-out

C.outside-in

D.inside-in

In the context of the general framework for human resourcemanagement, the fit of human resource activities with________ leads to competitive advantage for the organization and for the individual manager.

A.thefirm's strategy and environment

B.the latest technological development

C.the present social conditions

D.customer requirements

Which of the following indicates people behavior in aleader?

A.specifies roles and tasks

B.plans assignments

C.sets performance standards

D.recognizes the accomplishments of subordinate

Creating barriers to avoid competitor imitation of afirm's capabilities can take the form of________.

A.superior corporate reputation

B.small scale of production

C.standardized production processes

D.low cost of production

Organizational objectives are based on organizational plans.

True

False

Organizing involves________.

A.estimating future conditions and circumstances

B.assessing the performance of employees on completed tasks

C.leading and motivating those for whom the manager is responsible

D.identifying the appropriate structure of relationships among positions

Financial and budgetary control essentially forms a part of tactical control for any organization.

True

False

While________, individual efforts ensure that different and perhaps unique solutions are highlighted from various functional areas that the group can later consider.

A.evaluating alternatives

B.identifying alternatives

C.choosing alternatives

D.implementing the choice

Which of the following is true for employee preferences andsuggestions?

A.Managers, and notemployees, are the only source of change in an organization.

B.Changes that managers make are always met with acceptance by employees.

C.Employees can be a stimulus for change that frequentlycannot, and shouldnot, be ignored.

D.Lower-level employees are refrained from making innovative suggestions for change.

New pollution laws significantly increased the operating costs ofcoal-burning power plants. At the sametime, these laws created new business opportunities for firms such asCorning, which developed and sold new filter systems tocoal-burning power plants. Which of the following dimensions of the external general environment is represented by thisexample?

A.global

B.sociocultural

C.political-legal

D.economic

Refreezing essentially means that the new state should be static with no movement.

True

False

________ is a mathematical formula managers use to determine the most economical quantity of products toorder, to minimize total inventory costs.

A.ABC analysis

B.Economic lot scheduling problem

C.Reorder point

D.Economic order quantity

Which of the following training techniques is also known ascross-training?

A.classroom training

B.

special assignments

C.mentoring

D.job rotation

FrederickTaylor's work on________ provided an important base for motivation theory applied to the workplace.

A.hierarchy of needs theory

B.the connection between positive leadership and greater efforts

C.contingency theory of management

D.linkingworkers' incentives to their performance

One of the categories of motivational work forces is characteristics of aperson's job or task. This relates to________.

A.what happens to the individual in the work setting

B.what the individual does in the work setting

C.what happens to the employer in the work situation

D.what the individual brings to the work setting

Which of the following is decision environmentcharacteristic?

A.ability

B.accountability

C.

instability

D.motivation

Which of the following is an example of a push force ofmotivation?

A.supervisors

B.workgroup members

C.availability of training

D.security needs

Which of the following is a source of resistance to the movement stage of the changeprocess?

A.inertia

B.mistrust

C.lack of information

D.lack of sufficient incentives

Higher quality in terms of effectiveness could affect both current costs and future revenues.

True

False

Reactive change is usually more expensive than proactive change.

True

False

Which of the following is a negative effect ofcohesion?

A.decreased effectiveness in achieving group goals

B.counterproductive norms may not be emphasized

C.decreased probability of developing groupthink

D.potential decrease in intergroup cooperation

Inhis/her role asa(n) ________ the manager seeks extensive information to remain aware of crucial developments that may affect their units and their own work.

A.entrepreneur

B.resource allocator

C.monitor

D.negotiator

Which of the following selection techniques is most likely to have the advantage of being inexpensive toadminister?

A.written tests

B.interviews

C.assessment centers

D.work simulations

Decoding refers to________.

A.the act of constructing a message

B.the act of interpreting a message

C.the method of transmission of a message

D.the act of hearing a message

Sarah isline-manager at a small production unit of a large corporation. Considering her level in theorganization, it is likely thatSarah's planning responsibilities largely focus on the development of________ plans.

A.tactical

B.corporate-level

C.operational

D.strategic

Which of the following is one of the two dimensions that firms wanting to enter a foreign market mustconsider, apart from the general environmentalanalysis?

A.physical forces

B.operations

C.outbound logistics

D.inbound logistics

Which of the following is a major cause of change that needs to be addressed bymanagers?

A.globalization

B.scarcity of resources

C.inflation

D.increasing population

In the common approach to continuous processimprovement, the element that focuses on determining what a process is to achieve is________.

A.objective

B.capabilities

C.infrastructure

D.design