ipremier

Based on the information in the case, identify and discuss four factors $($two at the individual

level and two at the organizational level$)$ inhibiting crisis preparedness at iPremier. Be specific

and be sure to use evidence from the case and concepts from class to support the factors you

discuss

$2.$ Now consider the Shell video that we watched and discussed in class. Choose one individual$-$

level and one organizational$-$level factor you described in #$1.$ For each factor you choose, did the

factor also exist at Shell? If so$,$ how were the situations similar? If not, how were the situations

different? Be specific, and use information from both cases, iPremier and Shell, to justify your

answer.

$3.$ Think about Bob$$s $($iPremier$)$ situation after the attack abruptly stopped. What type of crisis was

this? Why do you think so$?$ What would be the suggested actions $($yellow rectangles on our

slides $$Immediate strategies$)$ to take in response to the crisis as you have defined it$?$

$4.$ Consider the players in the case:

Bob Turley CIO Jack Samuelson CEO Warren Spangler VP$,$ Business Development Tim Mandel

CTO Peter Stewart Legal Counsel Joanne Ripley IT Manager Leon Ledbetter Software Stud

Speculate how Samuelson, Spangler, and Stewart would react to each of the suggested actions

from #$3$ above. Would they agree or disagree in taking each action? Why$/$why not?

$5.$ Considering the positions of upper$-$level managers at iPremier, and considering the crisis

characteristics, what are the three highest$-$priority, specific steps Bob should take in the next

two weeks? Why do you think so$?$