Question: _ _ _ _ _ _ _ _ is a systematic tracking of consumers' preferences and behaviors over time in order to tailor the value

________ is a systematic tracking of consumers' preferences and behaviors over time in order to tailor the value proposition as closely as possible to each individual's unique wants and needs.
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Part 1
A.
One-to-one marketing
B.
Predictive analytics
C.
Web scraping
D.
Customer relationship management(CRM)
E.
Touchpoint

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