Question: is a process analysis tool used by firms to identify & focus on the most frequently occurring issues in processes throughout their organization Fishbone diagram

  1. is a process analysis tool used by firms to identify & focus on the most frequently occurring issues in processes throughout their organization
    1. Fishbone diagram
    2. Pareto diagram
    3. Service blueprint
    4. Flowchart
  2. Creating a ___ requires collecting the data on the number of defect occurrences as well as the associated defect type.
    1. Cause and effect diagram
    2. Fishbone diagram
    3. Pareto diagram
    4. Root cause sample chart

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