1. A ____________ is a process analysis tool used by firms to identify & focus on the most frequently occurring issues in processes throughout their organization.

		Fishbone Diagram
		Pareto Diagram
		Service Blueprint
		Flowchart

2. An Ethiopian Restaurant is considering buying a new meat processing machine but wants to understand the value-added time of the current equipment that they own.

The restaurant is open 12 hours a day and the machine is available that whole time. The machine produces enough meat for about 20 units of sausage per day. Each unit of sausage takes a total of 10 minutes to produce, where 8 of those minutes are allocated to the set-up time of the machine.

What is the overall equipment effectiveness of the current meat-processing machine? Round up to the nearest whole percentage.

3. A mixing drum at Jenny's, construction company mixes the highest quality concrete on the east coast. This mixing drum is available 18 hours a day. It produces about 10 pounds of concrete a day. As this construction company makes several kinds of concrete a day, they have to stop the machine and change over to a new type of concrete a few times a day.

Each pound of concrete takes about 60 minutes to produce. Within this 60 minutes, 50 minutes are actual production and 10 minutes are allocated to set up the machine.

Find the Overall Equipment Effectiveness of this mixing drum...Round to the nearest %

4. The IT Department at Heinz-Kraft is looking to update their computer systems for associates in their local campuses. Originally, they were considering going with high-tech laptops made by a company in Sweden. However, as they wanted a more local option to receive tech support, they went with a computer company based just a few blocks from the Chicago office. Which quality dimension were they practicing?