Is our leadership development program effective? You are the VP of HR for a large insurance company that operates 350 retail locations around the U.S. These locations range from 5 to 50 employees and serve retail customers for all their insurance needs (home / auto / life etc). Each location is run by a Managing Director who manages groups of (1) sales people (2) claims adjustors. Managing Directors are evaluated based on the overall sales of their locations and a series of operational metrics (claims handled, average loss per claim, days to resolution, and customer satisfaction). Your company also conducts an annual employee engagement survey. You have been running a leadership development program for the Managing Directors intended to improve management skills and provide a leadership pipeline for senior level corporate jobs. Over the last years 200 Managing Directors have gone through the 2-week intensive program and 175 of these individuals are still with the company. The program is limited to 25 participants per year who nominate themselves and are selected by senior management. Average cost per year for the program is $300,000. Last week you met with the CEO who questioned whether the program was really "worth it". What do you do next? Model Hypotheses Measures Design Limitations