is the first action to be taken when creating a diverse workforce. Gaining the support of top management regarding diversity Accommodating employees' work and family needs Supplying diversity data to government agencies Providing awareness training to the human resources department Conducting an organizational assessment is a practice that works well to help create a liverse workforce within an organization. Expecting minority group members to adopt the norms of the majority to survive O Keeping minority group members away from the informal network O Facilitating groupthink within the organization Limiting the work of managing diversity to top management alone Offering flexible work schedules and arrangements The upper management of Flush Plumbing Supply determined that their end-of-year bonuses would not be given due to low sales, Suzanne, a department manager, informed her staff that even high- performing employees should not expect a bonus. Suzanne's power was limited by the decision of the top management. coercive ( ) referent O legitimate O reward expert Frances, a manager at an organization, has a lot of influence over her employees. She is a popular manager. Her subordinates like working with her and want to emulate her. In this scenario, Frances has power 21 reward ( O coercive referent () expert legitimate