1. Is the goal of Six Sigma realistic for services such as Blockbuster Video stores or Redbox DVD kiosks?
2. "If line employees are required to work on quality improvement activities, their productivity will suffer." Discuss.
3. "You don't inspect quality into a product; you have to build it in." Discuss the implications of this statement.
4. "Before you build quality in, you must think it in." How do the implications of this statement differ from those in question 3?