_______is the process of identifying the risks associated with a particular action and then considering whether to continue in pursuit of that goal.

• 1A) creative thinking
• 2B) consequential thinking
• 3C) lateral thinking
• 4D) ethical thinking

When preparing for meetings, ___________ can make the difference between feeling confident and in control, and coming out of a meeting feeling really unhappy about the way its gone.

• 1A) choosing the right time
• 2B) careful preparation
• 3C) asserting your authority

Question 11

You should only recognise merits, achievements and actions on the part of those who go vastly beyond the call of duty by doing something outstanding.

• 1A) True - recognition should be reserved for the most important achievements
• 2B) False - you should make the effort to recognise every worthy merit

Question 12

If you have an opposing view you wish to raise during a meeting or discussion, at what point should you speak up and or for your contribution?

• 1A) as soon as you come up with the points
• 2B) at the time your point will have the maximum impact
• 3C) at the last possible moment

Question 13

The _______ is observed as an innovator, a visionary who inspires trust, someone who has a long term view, and someone who is able to empower managers and others to get the work done.

• 1A) manager
• 2B) supervisor
• 3C) leader
• 4D) business owner

Question 14

A __________is an event that occurs in a persons life. It may be ordinary or it may be extraordinary, but it presents an opportunity to change a particular course of action.

• 1A) direction setting opportunity
• 2B) direction setting decision

Question 15

__________ include real estate, production facilities, and raw materials.

• 1A) tangible assets
• 2B) intangible assets

Question 16

Which of the following statements is correct?

• 1A) When the manager sets a direction and shares a vision, the leader is responsible for implementing it.
• 2B) When the leader sets a direction and shares a vision, the manager is responsible for implementing it.

Question 17

It is estimated that the average manager spends between 14 and 20 hours per week in meetings. But approximately how much of this time is unnecessary and therefore wasted, according to research?

• 1A) 30%
• 2B) 40%
• 3C) 50%
• 4D) 60%

Question 18

_________ is the thought process that a person goes through, whether individually or within an organization, that ultimately produces a vision or establishes a direction.

• 1A) mind mapping
• 2B) consequential thinking
• 3C) directional thinking
• 4D) direction setting

Question 19

Why is encouraging the heart through recognition in management and leadership difficult to plan and orchestrate effectively?

• 1A) because you cant predict people will do in advance
• 2B) because its important for recognition to be genuine and spontaneous
• 3C) because too much planning dilutes the effect of recognition
• 4D) all of the above

Question 20

Which of the following is not one of the nine secrets to command attention as a meeting leader?

• 1A) dress in a professional manner
• 2B) approach the podium with confidence
• 3C) speak over others to assert your authority
• 4D) stand up straight and speak with confidence