t is estimated that the average manager spends between 14 and 20 hours per week in meetings. But approximately how much of this time is unnecessary and therefore wasted, according to research?
Options:
1:	A) 30%
2:	B) 40%
3:	C) 50%
4:	D) 60%
Question 2:	Which of the following statements is correct?
Options:
1:	A) When the manager sets a direction and shares a vision, the leader is responsible for implementing it.
2:	B) When the leader sets a direction and shares a vision, the manager is responsible for implementing it.
Question 3:	__________ include real estate, production facilities, and raw materials.
Options:
1:	A) tangible assets
2:	B) intangible assets
Question 4:	When preparing for meetings, ___________ can make the difference between feeling confident and in control, and coming out of a meeting feeling really unhappy about the way its gone.
Options:
1:	A) choosing the right time
2:	B) careful preparation
3:	C) asserting your authority
Question 5:	Mind mapping is an example of:
Options:
1:	A) creative thinking
2:	B) linear thinking
3:	C) lateral thinking
4:	D) A and C
Question 6:	A __________is an event that occurs in a persons life. It may be ordinary or it may be extraordinary, but it presents an opportunity to change a particular course of action.
Options:
1:	A) direction setting opportunity
2:	B) direction setting decision
Question 7:	_______is the process of identifying the risks associated with a particular action and then considering whether to continue in pursuit of that goal.
Options:
1:	A) creative thinking
2:	B) consequential thinking
3:	C) lateral thinking
4:	D) ethical thinking
Question 8:	Why is encouraging the heart through recognition in management and leadership difficult to plan and orchestrate effectively?
Options:
1:	A) because you cant predict people will do in advance
2:	B) because its important for recognition to be genuine and spontaneous
3:	C) because too much planning dilutes the effect of recognition
4:	D) all of the above
Question 9:	Resources can take many forms, but they tend to fall into two broad categories:
Options:
1:	A) tangible and intangible assets
2:	B) on-hand and off-hand resources
3:	C) inputs and outputs
4:	D) assets and liabilities
Question 10:	___________ include company reputation, culture, technical knowledge, and patents, as well as accumulated learning and experience.
Options:
1:	A) tangible assets
2:	B) intangible assets
Question 11:	Often, you will see ______ defined as looking after administration, systems, or a particular structure; being accountable; and getting things done correctly.
Options:
1:	A) managers
2:	B) leaders
3:	C) supervisors
4:	D) administrators
Question 12:	The _______ is observed as an innovator, a visionary who inspires trust, someone who has a long term view, and someone who is able to empower managers and others to get the work done.
Options:
1:	A) manager
2:	B) supervisor
3:	C) leader
4:	D) business owner
Question 13:	____________ are inputs to production that can be accumulated over time to enhance the performance of a firm.
Options:
1:	A) resources
2:	B) assets
3:	C) tangibles
4:	D) materials
Question 14:	Which of the following is not considered a best-practice guideline that should be remembered during a meeting?
Options:
1:	A) take notes, but not to such an extent that you lose concentration
2:	B) keep your contributions short to ensure they are understood
3:	C) interrupt others to make your contributions
4:	D) always be mindful of your nonverbal behaviour
Question 15:	Effective resource management can have a wide variety of benefits from an organisational perspective. Which of the following is not one of them?
Options:
1:	A) increase in revenues
2:	B) better employee retention
3:	C) improved project delivery
4:	D) conflict resolution
Question 16:	If you have an opposing view you wish to raise during a meeting or discussion, at what point should you speak up and or for your contribution?
Options:
1:	A) as soon as you come up with the points
2:	B) at the time your point will have the maximum impact
3:	C) at the last possible moment
Question 17:	You should only recognise merits, achievements and actions on the part of those who go vastly beyond the call of duty by doing something outstanding.
Options:
1:	A) True - recognition should be reserved for the most important achievements
2:	B) False - you should make the effort to recognise every worthy merit
Question 18:	Which of the following is not one of the nine secrets to command attention as a meeting leader?
Options:
1:	A) dress in a professional manner
2:	B) approach the podium with confidence
3:	C) speak over others to assert your authority
4:	D) stand up straight and speak with confidence
Question 19:	_________ is the thought process that a person goes through, whether individually or within an organization, that ultimately produces a vision or establishes a direction.
Options:
1:	A) mind mapping
2:	B) consequential thinking
3:	C) directional thinking
4:	D) direction setting
Question 20:	Leadership and management are two words for the same basic concept.
Options:
1:	A) True - managers and leaders are essentially the same
2:	B) False - leaders can be managers, but all managers are not necessarily leaders