Question: Is the self - service checkout function consistent with Publix's competitive strategy? A ) No , its basic function is to save cost by allowing
Is the selfservice checkout function consistent with Publix's competitive strategy?
A No its basic function is to save cost by allowing one frontend employee to service multiple checkout lanes. This will reduce service to the customer.
B Yes, its basic function is to improve customer service by allowing the customer to check out their own groceries and have control of their bagging.
C Yes, its basic function is to save cost by allowing one frontend employee to service multiple checkout lanes.
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