Question: Isoke wanted to prevent problems from occurring, so she strove to address customers concerns and leave them satisfied with the service experience. Which step in

Isoke wanted to prevent problems from occurring, so she strove to address customers concerns and leave them satisfied with the service experience. Which step in the planning process model was Isoke in?
Multiple Choice
Set a goal.
Examine and evaluate the situation.
Identify alternatives.
Create implementation plan.

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