Issue 2: The Manager

Michael Scott is the regional manager at Dunder Mifflin Scranton, and therefore holds a formal leadership role. DM Corporate is unsure about Michael's effectiveness as a leader - on the one hand, he runs a productive branch and has captured a large share of the paper market in Scranton; on the other hand, DM Corporate has received complaints about some of his conduct in the office. They are requesting that you observe and assess Michael's leadership. Question 1a: Drawing on theory and concepts, identify and describe Michael's leadership behaviours. Use case exhibits to support your identification of these behaviours Question 1b: Drawing on theory and concepts, identify and consider one underlying individual difference factor that might explain why Michael engages in these leadership behaviours. Justify your identification with theory or the use of case exhibits Question1c: DMC is not in a position to make substantial changes to their leadership right away due to the looming potential of downsizing. However, some employees are unhappy with Michael's approach to leadership. Provide these employees with evidence-based, specific, short-term suggestions to better manage their own interactions (i.e., followership) with Michael and his leadership approach

Hint: support the ideas presented in the case report with some exhibits in the Season 1, Episodes 1-3 of the TV series 'The Office' "American Version"