Issue management process Develop an issue management process to ensure that issues raised are resolved promptly or referred to relevant personnel. The process can also be applied to make sure difficulties in workplace relationships are identified and resolved quickly. Develop the process step-by-step (the use of a chart is recommended). The process must address: How the issue is identified and recorded How the issue is assessed (impact of the problem) How the issue is prioritised How the issue is escalated to the right staff member for resolution How the issue is resolved (approval of strategy to resolve the issue) How the issue resolution strategy is implemented Document the process in the space below