Develop an issue management process to ensure that the issues that have been raised would be resolved promptly and referred to relevant personnel. In the issue management process you need to include:

Symptoms - early warning signs of the issue

Facts - identify who is involved and establish the causes

Analysis - evaluate the extent of the issue, determine the potential implications, consider the interest of all those affected and ensure adherence to the organisation's equal opportunity policy, conflict resolution procedure and legislative requirements

Options for resolution

Action plan - implementing the solutions and follow-up to ensure implementation

Monitor outcomes - describe the process of how you will monitor the outcomes of the action plan, including ongoing support and counseling to assist team members in resolving their difficulties in the workplace