It has been several weeks since you first began working with Elite Knowledge Training. You and your client have created some excellent plans for creating change, and your supervisor has been very supportive of the work you are doing. Your final step as consultant on this project is to create a plan for measuring the effectiveness of your organizational change solutions. In this assignment, you will identify appropriate measures for evaluating the change solutions you identified and will create a plan for measuring change using those measures.

Action Items

In a Microsoft Word document, do the following:

Review all of your previous work on the EKT case study. Also review all of the documents provided in the EKT case study.

Using Toolkit Exercise 10.4 in Organizational Change, Create a Microsoft Word document in which you create a plan for measuring and controlling the effectiveness of your change solution. Your plan should include the following:

A balanced scorecard for the change, including what it will be measuring and what will be the key indicators you will need to assess whether things are going well.

A brief description of how and when the measures might be implemented.