It is a information system questions please do it correctly and the book is Alice and java

1. In your own words, define computer program. Then provide a real-world university example of an often-used computer program. (6 points) 2. Programmers are trained to use a problem-solving approach when tasked to write a computer program. List the four steps of this problem-solving approach, then provide a complete description of what is involved in each step. (16 points)