It is common knowledge that the service$-$level agreement $($SLA$)$ document is the most important and effective communication tool between the information technology $($IT$))$ department and its clients, which are all other departments within a company. This is becau.jse the SLA clearly defines all of the responsibilities of the IT department and its clients under every typical business operation situation.

For this assignment, discuss the following:

What would happen if no SLA was established between an IT department and other departments?

$-$What would be $1$ important thing to consider to build a successful SLA?