It is important to identify and fix a root cause of a quality failure because _____

Group of answer choices

The root cause is often visible to customers

It immediately fixes all quality failures that exist

It is easy to do

It is the only way to prevent recurrence of the failure

There is no other way to address quality failures

Question 261

Inspections of finished products are typically categorized as which of the four costs of quality?

Group of answer choices

Internal failure

External failure

Prevention

Appraisal

Conformance

Question 271

Suppose you are investigating the percentage of dissatisfied customers, taking a survey of 100 customers per day over the course of 30 days. You find that, on average, 10% of customers are dissatisfied. What would the UCL of the appropriate control chart be, using Z = 3? Pick the closest answer.

answer choices:

0

0.05

0.10

0.15

0.20

0.25