1. It is necessary for service standards to be communicated to and followed by both new and old staff. Which policies and procedures can be used to assist in setting standards? And provide 3 examples.
2. List 10 examples of policies and procedures which are commonly used in organisations to set standards for customer service:
3. How can changes in technology affect the business' customer service practices?

Answer rating: 100% (QA)

To set standards for customer service and ensure they are followed by both new and existing staff organizations often implement various policies and procedures Here are three examples 1 Training Progr... View the full answer