It is said that a claim file should be able to speak for itself. This means that

$($Search Chapter $3).$

a$.$ all documents or recordings in another language should be translated into English before they are added to the claim file.

b$.$ anybody reviewing the file should be able to reconstruct everything that has happened to date in adjusting the claim.

c$.$ claim files should be audio recordings rather than written documents.

d$.$ documents inserted in the file should be written in an active voice, not a passive voice.