Question: It is very important that an organization do its internal homework before going and visiting other companies for process benchmarking. Discuss why this is important

It is very important that an organization do its internal homework before going and visiting other companies for process benchmarking.

  1. Discuss why this is important for benchmarking to be successful? (3 Marks)
  2. Why is it important that process benchmarking be an on-going effort and not a one-time exercise? (3 Marks)

Pls note: The above question is from 'Total Quality Management' discipline. So, please have the answer accordingly.

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