Question: Item 1: What are hard and soft technologies? Explain both of them using a successful American company example. Item 2: Explain these terms: (a) CIM,

Item 1: What are hard and soft technologies? Explain both of them using a successful American company example.

Item 2: Explain these terms: (a) CIM, (b) CAD, (c) FMS, (d) E-Commerce, and (e) CRM

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