ith reference to the mobile app to provide basic tracking of the company$$s vehicles, what answer option BEST explains what happened from an ITSM principles perspective, and is LOGICALLY CONSISTENT $($logical consistency means that all parts in a paragraph are true in relation to all other parts in the paragraph$)?$

A$.$

A basic principle of ITSM is value creation. Value refers to the business benefits as perceived by the business customer of an IT service. This means that value creation must occur through active consumer collaboration. The IT developer did not involve the business customer at all and therefore did not understand value from the business customer$$s perspective and could not create value for the business customer or for the IT department. In addition, the IT developer introduced excessive risk into the IT service by excluding the customer who would otherwise have helped to define the IT service for value creation. The result was a costly waste of time and reputational damage for the IT department.

B$.$

A basic principle of ITSM is service creation. Service refers to speed of delivery as perceived by the business customer of an IT service. This means that service creation must occur through active consumer collaboration. The IT developer did not involve the business customer at all and therefore did not understand service from the business customer$$s perspective and could not create service for the business customer or for the IT department. In addition, the IT developer introduced excessive risk into the IT service by excluding the customer who would otherwise have helped to define the IT service for service creation. The result was a costly waste of time and reputational damage for the IT department.

C$.$

A basic principle of ITSM is value creation. Value refers to the amount of money the business will make from an IT service. This means that value creation must occur through active consumer collaboration. The IT developer did not involve the business customer at all and therefore did not understand value from the business customer$$s perspective and could not create value for the business customer or for the IT department. In addition, the IT developer introduced excessive risk into the IT service by excluding the customer who would otherwise have helped to define the IT service for value creation. The result was a costly waste of time and reputational damage for the IT department.

D$.$

A basic principle of ITSM is value creation. Value refers to the business benefits as perceived by the business customer of an IT service. This means that value creation must be carefully determined by IT only. The IT developer did not involve the business customer at all and therefore did not understand value from the business customer$$s perspective and could not create value for the business customer or for the IT department. In addition, the IT developer introduced excessive risk into the IT service by excluding the customer who would otherwise have helped to define the IT service for value creation. The result was a costly waste of time and reputational damage for the IT department.