Question: It's 1 0 p . m . , and Kelli, the production manager, is still in her office, frustrated because she can't move forward with

It's 10 p.m., and Kelli, the production manager, is still in her office, frustrated because she can't move forward with so many projectsThe CFO has been nagging her relentlessly to submit her annual budget, but the people reporting to her have not given her their numbersAlso, the head of sales has been emailing her daily to get her approval on his sales projections, even though he hasn't responded to the few questions she's asked about it. And worst of all, the number of defective parts is up, and no one can tell her why, making it impossible for her to solve the problem. It was never like this in her old job at a different plant, she thinks to herself. This is an example of which symptom of structural deficiency ? An absence of collaboration among units Slow or poor quality decision-making A lack of innovation in the face of a changing environment Declining performance

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