Question $6$

It's $10$ p$.$m$.,$ and Kelli, the production manager, is still in her office, frustrated

because she can't move forward with so many projects. The CFO has been nagging

her relentlessly to submit her annual budget, but the people reporting to her have

not given her their numbers. Also, the head of sales has been emailing her daily to

get her approval on his sales projections, even though he hasn't responded to the

few questions she's asked about it$.$ And worst of all, the number of defective parts

is up$,$ and no one can tell her why, making it impossible for her to solve the problem.

It was never like this in her old job at a different plant, she thinks to herself. This is

an example of which symptom of structural deficiency?

Slow or poor quality decision$-$making

An absence of collaboration among units

Declining performance

A lack of innovation in the face of a changing environment