its a *project management question*

Review the case study:1 Upset about the unexpected meeting that had just occurred in his office, Tom, director of new product development, walked over to the office of Eric, a senior research engineer in the department. "You won't believe what just happened, he said. "Sam, the newest member of our department, just up arms quit" "Well," replied Eric, "I've got to be honest Bets were out he wouldn't have lasted this long "What are you talking about?" asked Tom "Admit it, Tom," said Eric, the guy was discontented from the very beginning I didn't get the impression he was ready to work with characters like Ernie and Max. And besides, you knew he was single, and this is a very settled area with almost no social activities for single people, Look, Eric, we need good people here," Tom said defensively. 'Sam was very competent and eager to come on board." "I don't like to say I told you so." said Eric, but remember we'd agreed to get department input on hiring to 'feel out the different candidates because we've had the same type of problems in the past. "Maybe I should have gotten some input, admitted Tom. I was just so enthusiastic about Sam's technical background that I didn't want to wait "By the way, what were his reasons for leaving?" asked Eric. "Well," replied Tom, he said that while he liked the work and the people he worked with, he felt frustrated because his family and friends lived so far away And as a single person in this town, he had no opportunity to meet other singles." "Did he say anything about the rural location of our plant?" asked Eric You know. Tom, the fellow lived in Philadelphia all his life, and I had wondered if that transition would be hard to make "Yes," replied Tom, "he did mention that hardship but felt that a good social situation might have compensated for it. There was just nothing I could say. Eric He had his mind made up. I guess I was just too shortsighted and too quick in making up my mind ---------- "I don't like to say I told you so," said Eric, but remember we'd agreed to get department input on hiring to "feel out the different candidates because we've had the same type of problems in the past." "Maybe I should have gotten some input, admitted Tom. I was just so enthusiastic about Sam's technical background that I didn't want to wait. "By the way, what were his reasons for leaving? asked Eric. "Well," replied Tom, "he said that while he liked the work and the people he worked with, he felt frustrated because his family and friends lived so far away. And as a single person in this town, he had no opportunity to meet other singles. "Did he say anything about the rural location of our plant?" asked Eric. You know, Tom, the fellow lived in Philadelphia all his life, and I had wondered if that transition would be hard to make. Yes," replied Tom, "he did mention that hardship but felt that a good social situation might have compensated for it. There was just nothing I could say, Eric. He had his mind made up. I guess I was just too shortsighted and too quick in making up my mind. 'Adapted from M.M. Gootnick and D. Gootnick Action Tools for Effective Managers A Guide for Solving Day-to-Day Problems on the job, AMACOM, 2000. Print Answer the following questions: a. (6 points) What is the main issue in this case study? Explain in 150-170 words (or less). b. (9 points) What are some actions/steps that Tom, director of new product development, could have taken in the hiring process to avoid this situation? Identify three (3) actions/steps that would be the most effective. Explain each in 50-60 words (or less)