it's an organisation behaviour case study

Case Study Marking Key

1.All sections of case analysis are complete: Extracted and summarized the most important facts from the case in the background Information section.

2.Correctly identified the root cause/primary problem(s): Problems identified reflect relevant theory or approaches studied in the course. Root problem(s) were correctly prioritized. Impact(s) of problem(s) were significant and relevant to the organization.

3.Correctly identified the symptoms/secondary problems(s): Problems identified reflected relevant theory or approaches studied in the course. Symptoms were correctly prioritized. Impact(s) of problem(s) were significant and relevant to the organization.

4. 3 or more alternatives were presented: Alternatives suggested reflected relevant theory or approaches studied in the course. Pros and cons of alternatives were reasonable and insightful. Cost/benefit estimates for each alternative were complete and reasonable

5. Recommendation(s): were chosen from alternatives and the recommendations are justified and reasonable.

6.Implementation plan: specifically identifies actions, people, and audit measures required tosuccessfully implement recommendation(s). Implementation plan assigns correct responsibilities to appropriate roles or departments. Implementation plan has reasodable estimates of the timeline. Short, medium, long term actions appropriately prioritized in the implementation plan.

7. Application of OB theory; the concepts or theories selected clearly linked to the case. Demonstrated how the theory supported your analysis and how it was included in the recommendations and/or implementation plan

8.Writing Skills, Formatting, Citations and References: clear, error free writing, effective grammar, paragraphing spelling APA formatting

Scenario 2 (Go Forward Airline) A major airline had experienced a decade of rough turbulence, including two bouts of bankruptcy protection. 10 managing directors, and morale so low that employees had removed the company's logo from their 3. uniforms because they were embarrassed to let others know where they worked. Service was terrible, and the airplanes rarely arrived or left the terminal on time. This was costing the airline significant amounts of money in passenger layovers. Managers were paralyzed by anxiety, most did not know how to set strategic goals that actually succeeded. One-fifth of all flights were losing money, and the company overall was near financial collapse (just three months from defaulting on payroll obligations). Your group and the recently hired CEO must get employees to quickly improve operational efficiency and customer service. What actions would you take to bring about these changes