Question: Ivan works as a customer service representative in a call center. He is evaluated based on the number of calls he completes each day, but

Ivan works as a customer service representative in a call center. He is evaluated based on the number of calls he completes each day, but not on how well he satisfied the callers. In terms of performance standard, this scenario exemplifies: a. criterion contamination. b. criterion deficiency. c. a problem of strategic relevance. d. unreliability

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