Ivey Publishing

Case Study: Medictest Laboratories (A)

Do the following on 2 pages, double-spaced (500 words). Analyze the case study and, then, answer the following case questions.

1. Who are the key players? Why are their roles key?

2. Explain the recent behavior of the supervisors and staff members.

3. What criteria should Jean consider before developing an action plan?

4. What challenges does Jean face in implementing the new structure?

5. What reactions should she expect from staff members? Supervisors?

6. What type of leadership would be most effective?

7. Develop a detailed action plan for communicating the changes to the supervisor and staff. Consider possible contingencies and a monitoring plan.