Question: Jack, a plant manager, received an e - mail from the CEO stating that the company will now be focusing on customer service. The e

Jack, a plant manager, received an e-mail from the CEO stating that the company will now be focusing on customer service. The e-mail also stated that all plant managers need to implement this policy and coordinate the activities related to this strategy for their lowest-level managers. Jack is a(n)
team leader
middle manager
first-line manager
board member
Jack, a plant manager, received an e-mail from the CEO stating

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