Question $8$

Petra, a plant manager, received an e$-$mail from the CEO stating that the company will now be focusing on customer service. The e$-$

mail also stated that all plant managers need to implement this policy and coordinate the activities related to this strategy for their

lowest$-$lovel managers. Petra is a$-$

first$-$line manager.

team leader.

board member.

top manager.

middle manager.

Question $9$

Brianne, vice president of finance, and Dominic, vice president of human' resources, are

advisory managers.

lower$-$level managers.

team leaders.

functional managers.

board members.