James is a new member of your team who took a lateral move because he didn't get along with his manager. Talk about mistakes other people on the team have made so James feels comfortable opening up about his own missteps. Share with James the positive relationship you have with his former manager so he understands that the manager's intentions were good. Be authentic as you share relevant personal experiences and real examples. 

How can you begin to build trust with him so he'll feel safe opening himself to coaching?