Javier is the project manager of the corporate structure team at Northview Carpets Ltd. Javier's team has been assigned the task to study and evaluate Northview's present structure. To collect the preliminary information, Javier divided the tasks among the team members to collect information regarding the company's structure. Raj was asked to collect information on the degree to which tasks are divided into separate jobs. Alex was asked to collect information on formal authority relationships, Anita started looking into how many employees each manager is responsible for, and Kristine was asked to collect evidence on the degree to which rules and procedures are used to standardize behaviours at Northview. Javier focused on determining at what level decisions are formally made within the organization. The team arranged a meeting in two week to share their research. Kristine was asked to collect evidence on which element of organizational structure? 

Centralization Span of control Formalization Work specialization Chain of command

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Formalization Kristine was asked to collect evidence on the degree to which rules and procedures ... View the full answer