Jill is a manager at a call center that recently received a lot of complaints from its customers. Her supervisor, Robert, asked her to increase the morale of her subordinates because he believed that this would result in better customer service, which in turn would increase repeat business and decrease customer complaints. Jill has decided to use the expectancy theory model to motivate her employees. If Jill wants to increase the E$-$to$-$P expectancies of her employees, which of the following would be the best approach according to expectancy theory?

Group of answer choices

measure job performance more accurately

distribute rewards that employees value

provide coaching to employees who lack self$-$confidence.

describe how employees' rewards are based on past performance

Group of answer choices

leadership

self$-$directed

departmental

task force