JKL Enterprises is implementing a balanced scorecard to measure its performance The following strategic objectives and measures are identified Perspective Strategic Objective Measure Financial Increase profitability Return on investment (ROI) Customer Improve customer satisfaction Customer satisfaction index Internal Process Enhance operational efficiency Cycle time reduction Learning Growth Develop employee skills Employee training hours Required a Identify two additional strategic objectives and corresponding measures for each perspective b Explain how the balanced scorecard can help in strategic decision making c Discuss the challenges of implementing a balanced scorecard in an organization

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Question: JKL Enterprises is implementing a balanced scorecard to measure its performance. The following strategic objectives and measures are identified: Perspective Strategic Objective Measure Financial Increase

JKL Enterprises is implementing a balanced scorecard to measure its performance. The following strategic objectives and measures are identified:

Perspective	Strategic Objective	Measure
Financial	Increase profitability	Return on investment (ROI)
Customer	Improve customer satisfaction	Customer satisfaction index
Internal Process	Enhance operational efficiency	Cycle time reduction
Learning & Growth	Develop employee skills	Employee training hours

Required: a. Identify two additional strategic objectives and corresponding measures for each perspective. b. Explain how the balanced scorecard can help in strategic decision-making. c. Discuss the challenges of implementing a balanced scorecard in an organization.

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