Job: Customer Service Representative for Target

Develop a socialization plan for the person hired for your chosen position based on the socialization choices presented in the table given below. Justify your recommendations. Be sure to reflect on the companys culture when developing your socialization plan. Also, recommend appropriate staffing technologies that you feel would benefit the plan.

Here is the table:

Socialization Program Choices

One-time versus staggered programs: programs that put newcomers through one long session versus many smaller ones

Collective versus individual programs: programs that put newcomers through a common set of experiences as a group versus socializing them one-on-one

Formal versus informal programs: programs providing structured socialization using specifically designed formal activities and materials away from the work setting versus informal socialization done by a new hires coworkers on the job

Sequential versus random programs: programs that require recruits to pass through a series of distinct steps to obtain full employee status versus using a random sequence of activities

Fixed versus variable programs: programs providing newcomers with a fixed timetable associated with completing each stage in the transition from one role to another versus providing no consistent timetable and few cues as to when to expect the next stage

Tournament versus contest programs: programs treating each socialization stage as an elimination tournament where failure means that a new hire is out of the organization (fired) versus a contest in which new hires build up a track record and batting average over time

Serial versus disjunctive programs: programs using experienced organizational members as role models or mentors who groom newcomers to follow in their footsteps versus providing no role models or mentors

Investiture versus divestiture programs: programs that take advantage of a new hires unique skills versus trying to deny or strip away personal characteristics through socialization