John A$.$ Smith

jjsmith@gmail.com $(647)111-2323$

OBJECTIVE

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Seeking a full time position as an Accounts Payable Clerk with Havas Canada whereby a strong customer service background and a performance focused attitude will be utilized to exceed customer expectations and foster a positive and driven work environment.

HIGHLIGHTS OF QUALIFICATIONS

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Highly motivated and a quick learner as demonstrated through exceptional academic achievements, career advancements and volunteer involvement

Excellent communication, team work and customer service skills polished at George Brown College and during $5+$ years of work experience in customer service industry

Organized, detail oriented and able to manage priorities under pressure as proven through employment at Himelfarb and Scaramouche Restaurant

Strong analytical and problem solving skills fostered during post$-$secondary education and showcased at Himelfarb Law Firm

Proficiency in various software acquired through computer courses at Seneca Polytechnic

EDUCATION

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Accounting and Finance Advanced Diploma January $2017-$ August $2018$

Seneca Polytechnic, Toronto, ON

Maintained a GPA of $3\mathrm{.}9/4\mathrm{.}0$ and was recommended to the President$$s Honor List

Developed an understanding of a full accounting cycle and analyzed various cases to determine the health of business entities and to recommend appropriate course of action

Attained advanced skills in Microsoft Access and Excel; prepared a full accounting cycle transactions in Sage$300$

Tax Specialization Recognition of Achievement January $2018$ August $2018$

Seneca Polytechnic, Toronto, ON

Developed an advanced knowledge in the area of personal and corporate taxation by preparing tax returns for various case scenarios

Prepared T$1$ and T$2$ returns using CANTAX software

Hospitality, Tourism and Leisure Management Diploma September $2011$ June $2013$

George Brown College, Toronto, ON

Coached and assisted new students during Orientation and other extracurricular activities

Coordinated and led a number of team based research projects to identify feasible business plans

Investigated trends in customer relations and employee motivation strategies

John A$.$ Smith$/$resumes page $2$

EMPLOYMENT HISTORY

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Accounts Payable Clerk July $2015$ Present

Himelfarb Law Firm, Toronto, ON

$*$Manages internal and external vendor accounts with Mediaocean System including receipt verification, invoice recording, payment processing and produces detailed analysis discrepancy reports

$*$Investigate and compile supporting documentation for customer and vendor inquiries

$*$Reconcile multiple bank accounts to identify and problem solve any irregularities

$*$Monitor accounts receivable payment schedules for defaulted clients and address each case with accordance to managing partner$$s instructions

$*$Collaborate with fellow accounting staff to enhance daily processes and filing system

$*$Develop and maintain data mining reports for marketing analysis purposes

$*$Promoted within a year of employment

Server September $2012$ December $2016$

Scaramouche Restaurant, Toronto, ON

Coordinated a dining experience in an upscale, fast$-$paced environment

Informed about and explained daily features to the patrons, advised on the menu choices

Communicated detailed dish and drink modifications to the kitchen and bar personnel

Delegated tasks to server$$s assistant and expediter on duty

Addressed customer concerns in a professional manner

Trained and supervised new employees on multiple occasions

Promoted multiple times over the course of employment

Student Life Ambassador Sept. $2012-$ May $2013$

Housing Office at George Brown College, Torronto, CAD

Maintained a roster of Toronto vacancies and advised on housing search

Provided adequate information to students, parents and staff of George Brown College in person and over the phone regarding housing, student life, registration and other inquiries

Assist in the organization and promotion of Student Life events

Honored with a Customer Service Excellence Award

VOLUNTEER EXPERIENCE

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