Question: John Doe is working as an excursion coordinator for a major water sports company. It takes John 2.5 minutes to find the customers an excursion

John Doe is working as an excursion coordinator for a major water sports company. It takes John 2.5 minutes to find the customers an excursion activity and customers cluster around him at the rate of 20 per hour. Calculate average number of customers waiting in the sytem if service times are exponentially distributed and the arrivals follow a Poisson distribution. Round your answer to nearest whole number.

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