John employed in the human resources department for Grace Foods (GraceKennedy Limited). The company has just reached an agreement to open a new sales office in Japan in order to better serve customers in that market. Although support personnel will be hired locally, three sales representatives from headquarters will be transferred to this office for a period of two years in order to get it "up and running." The national sales manager has asked John to develop a report outlining the intercultural communication issues that these sales reps likely will face. John's team will be required to research the business communication in this country and outline to the Board of Directors that addresses the following that may play a role in impacting the success of these sales representatives in establishing an office in Japan.

1. Prevailing norms of communication.

2. Nonverbal communication.

3. High context and low context communication.

B. Look at Fayol's Principles of Management within the context of Japan. Discuss whether his principles are still relevant in the contemporary workforce. In what ways do you see them as remaining important? Which of these principles are less applicable today? Why?

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Answer Report on Intercultural Communication Issues for Sales Representatives in Japan 1 Prevailing Norms of Communication In Japan communication tends to be indirect formal and hierarchical Respect f... View the full answer