John filed a complaint using the company's conflict resolution process because his supervisor, Kathy, issued him a Letter of Reprimand that he thought was inappropriate. The HR manager contacted Kathy to find out what happened so she could respond to John's complaint. Kathy, was upset, and said that she hated disciplining John, but he kept disregarding her instructions and she did not know what else to do$.$ After listening to Kathy, the HR manager suspected the real problem was one of communication between John and Kathy. She asked them if they would be willing to sit down with her in an attempt to resolve the issue.

The HR manager's request is an example of$?$

Group of answer choices

the HR manager using a power$-$based approach to coerce the employee to withdraw the complaint.

an attempt to negotiate a settlement where both parties will drop their complaints.

using a rights$-$based method to determine who is right or wrong

attempting to explore the parties' interests.