John Kotter's 8-Step Change Model

QUESTION 1

1. Why is establishing urgency important in a change effort?

   		Crucial for gaining support and reducing complacency
   		Helps increase complacency
   		Helps create the vision
   		Job enrichment
   		It is not important

QUESTION 2

1. The realization that there are unnecessary parts/systems that should be eliminated generally occurs during which stage of the change process?

   		Empowering broad-based action
   		Anchoring change into the culture
   		Developing a vision
   		Consolidating Gains and producing more change
   		Increasing urgency

QUESTION 3

1. What is the critical element that must be established when putting together the guiding coalition?

   		A strong bond
   		Trust
   		Similarities between members
   		Lots of people with egos
   		Management skills

QUESTION 4

1. When the vision is to speed up processes but independent departments lack communication and information sharing, this is an example of:

   		A structural barrier to empowerment
   		A systemic barrier to change
   		An ineffective vision
   		Interdependent systems
   		A lack of training

QUESTION 5

1. Which of the following describes the essence of leadership:

   		Budgeting, aligning people and motivating
   		Staffing, motivating and setting direction
   		Setting direction, aligning people and motivating
   		Controlling, setting direction and planning
   		Problem-solving, aligning people and motivating

QUESTION 6

1. What is one essential way to break through the forces of status quo in an organization?

   		By being complacent
   		Micromanagement
   		Coercion
   		Using an authoritarian approach
   		Having an effective vision