Question: Judy, the claims processing manager, states that the claims processing procedure in her department really works well. There were 1,477 defect free claims out of

Judy, the claims processing manager, states that the claims processing procedure in her department really works well. There were 1,477 defect free claims out of sample taken of 1,500 processed claims.

What is the DPMO for the process?

Is the process at Six Sigma quality level?

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