Jules Austin wants to hire new customer service representatives. She is considering using a measure of...

 

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Jules Austin wants to hire new customer service representatives. She is considering using a measure of Emotional Intelligence(El) to help select her new employees. Explain what El is and how it could be useful to Jules Austin for the job that she's hiring for. Jules Austin wants to hire new customer service representatives. She is considering using a measure of Emotional Intelligence(El) to help select her new employees. Explain what El is and how it could be useful to Jules Austin for the job that she's hiring for.

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Emotional Intelligence EI is the ability to recognize understand and manage ones own emotions as well as the ability to recognize understand and influ... View the full answer