Junior i$.$t support role$-$ need some technical questions

The IT Services Technical Support Team provides second line support services for all

internal and external IM&T Incidents, Routine Requests, Service Requests and enquiries.

Forming part of the wider IT Services tiered support function, the purpose of the role is to

provide point of contact and liaison for all related tier two support escalations and

assignments with a view to providing enhanced investigations and timely ticket response

level resolutions. To provide highly customer service orientated support services

delivered within agreed service level targets and agreements.

Encompassing all necessary local and offsite Trust site locations and end users, as

directed, the post holder will provide a combination of desk based remote $/$telephone

support as well as field based.

The post holder will be responsible for providing technical resolutions or guidance to

reported issues and for providing all the relevant accurate information if escalated to any

third line support.

The post holder will provide support for all desktops, printers, handheld tablet and PDA

devices, telephony including desk phones, blackberry and other mobile devices and all

software installed. Predominantly, but not exclusively, in a Microsoft networked

environment.

This will include all desktop hardware and Operating System support and user account,

profile and application software support and installation.